I registered my wife and I on 2/11, Platinum pass, and I select a boat cruise and guided tour, and one additonal tour for just me. I print out the confirmation and then I have a question, it doesn't list 2 for each for the boat & guided tour.
I go to Live Chat, give my order # and ask about verifying that we are each both signed up for my selections, she said wait a minute while she checked, came back and basically said someone would contact me the following week and let me know the difference owed, I said what difference!?, everything's paid in full for what I ordered and that wasn't my question, eventually ended the chat, wasn't going any where.
I contact Live Chat a week later, asked the same question and said no one's contacted me yet. She said registration has been incredibly busy once the registration opened and they are behind on contacting people with questions/issues, totally understand that, but when I said what day and time will they call, couldn't even get a day or approx time, but that they would leave a voice mail which would be fine, but what if I had questions regarding the message, I'd be back to square one, so again nothing resolved.
Now I'm guessing and I think I may be right, but when you register for rider & passenger, they assume both of us are going on the selected options.
Anyways, my experience; Live Chat is good for general questions, but for help regarding your registration, not so good